True kWell it s a nice little book telling allinds of nice stories on how to be nice when communicating with people that might or might not be nice and how it helped author in hotel business There is nothing in the book that I d add this one to must read because well at least at this point all that seems common sense but maybe not always not for all And all these advises though they are specifically important for people who work directly with customers or clients we all work with customers or clients one way or another internal ones or external
So good read nothing groundbreaking grab it if you have time some good read nothing grab it if you have time for some reading This is my new favorite book Best customer service and leadership practicesThe author Horst Schulze was co founder president and COO of. Jim Collins author of Good to Great co author of Built to Last Horst Schulze created a culture of service that should be a model for all of us By committing to the highest standards of professionalism and creating the right systems to achieve them he inspired thousands to embrace the core ideal of sheer unadulterated excellence Schulze now shares his story and his methods so that the rest of us can "be uplifted and taught by the master himselfDan Cathy chairman and CEO Chick fil A "uplifted and taught by the master himselfDan Cathy chairman and CEO Chick fil A Schulze's influence on my family and our business is undeniable His approach to customer service revolutionized the hotel industry and set a high bar for all of us His new book Excellence Wins weaves Horst's personal story Book but it will be especially beneficial to leaders people in the service industry people in ministry and anyone working with people Isn t that most of us Great principles "That Can Be Applied Across "can be applied across An authentic account of how he approaches opportunities and problems and how he led with excellence mindset that makes the crucial difference between good and great A reminder that when one stewards one s career well their influence increases to enable them to change the course of history in the sphere of their influence That is inspiring Thankful to be exposed to individuals like these through their willingness to spend time on making a written account of their lives Tons of great insight from a gold standard in the worlds of hospitality and service. Setting the business vision and people focused standards that made the Ritz Carlton brand globally eliteSchulze's principles are both versatile and utterly practical to leaders of every age career stage and industry You don't need a powerful title or a line of direct reports you have everything you need to use them right nowIf you're searching for the blueprint to beating the competition and out performing everyone around you look no further than Excellence Wins Schulze pulls no
punches as aas a guide to becoming the very best in a world of routine compromiseUnleash the disruptive power of your true potential own your career trajectory and experience the game changing proof firsthand Excellence Win. ,
read & download Excellence Wins,
The Ritz Carlton Hotel Company and recently is founder chairman and CEO of the Capella Hotel Group He begins by sharing his story of life growing up his family background and his humble beginnings As he matures and begins working he gains nowledge and experience that set the foundation on which he develops leadership skills and "Principles That Make For Good "that make for good service and promote a healthy work culture He shares great business practices based on many years of experience in the service industry in leadership and in life He retells real stories that bring these principles to lifeNear the end of the book we learn of a sad situation to his life story And then spoiler alert a miracle from a God I am convinced that
Anyone Can Gain Valuable Insight From This. Ith Thecan gain valuable insight from this. Ith the wisdom he's gleaned from an incredible career of servant leadership It's a must read for leaders and anyone passionate about serving peopleCEOs Leaders without titles Startups Corporations For profits NonprofitsIt doesn't matter who you are or what you do you want to become the best You want to win every timeHorst Schulze nows how to win In Excellence Wins Schulze in his absolute no nonsense approach shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty year careerAs the co founder and former president of Ritz Carlton Hotel Co Schulze fearlessly led the company to unprecedented multi billion dollar growth .